About Water

Where is Icy Blue water sourced from?

Icy Blue bottled water is sourced from The Oak Ridge Moraine. Under the Oak Ridges Moraine Conservation Act, our source and the surrounding area are protected, ensuring its ongoing ecological and hydrological integrity. It is filtered and purified through ancient glacial rock, resulting in pure, healthy water with a natural alkaline balance.

Does Icy Blue water have additives ?

Icy Blue is 100% spring water with zero additives. We pride ourselves in offering the highest quality spring water, crafted by mother nature.

Why Drink Icy Blue?

Unlike some other bottled waters and heavily processed municipal tap water products, our premium Canadian spring water is:

100% Natural … Bottled at Source … Locally Sodium Free

With naturally-occurring Electrolytes

Perfectly balanced pH of 8.16

Excellent Mineral Content

About Packaging

What is the bottle made of ?

Icy Blue bottles are made with 100% aluminum, with 75% of that aluminum being post-consumer recycled. There is also a liner that is designed to act as a barrier to protect the packaged product from the aluminum substrate, and conversely to protect the can from the product—making it completely safe to consume.

Does the aluminum keep the water cold ?

Yes! Aluminum has higher thermal conductivity, which provides for faster and more efficient heat transfer. So, when you grab a Icyblue bottle that has been sitting in the fridge or an ice cooler, it will contain the cooling properties much longer than other materials.

Are your bottle recyclable ?

Yes! Our bottles are made of infinitely 100% recyclable aluminum, which means that when you discard your Proud bottle in the recycling bin, the bottle materials can be reused continually for generations to come. That’s a lot compared to most other packaging materials that have lower recycling rates and yields.

About Orders

How do I cancel my order ?

If you would like to cancel your order, please reach out to john.fu@eautopiabiotech.com. If our customer service team is able to respond to your request before your order has been processed by our fulfillment team, we are happy to assist you with cancelling your order. Otherwise, we are unable to cancel your order.

What is your shipping policy?

Our fulfillment teams work hard to fulfill orders within 2-3 business days from when an order is placed. However, since we are a small team, please make note that unexpected delays can occur with the order processing.

What is your return policy?

We do not accept any returns. Any product sent back to us will not be refunded. However, if the product you received is incorrect, damaged, or you have any quality concerns, please contact info@eautopiabiotech.com with details of the issue so we can further assist you with a product replacement or refund, if appropriate.

My product arrived damaged, what do I do?

In the occurrence of a damaged product, please contact info@eautopiabiotech.com so we can help make things right! Please include a photo of the damaged product for verification.

About Customization

What is the minimum customization order quantity?

Currently, we don't have any minimum quantity requirement for customized order, as long as you place your order online(6-pack or 12 pack), we can do customization for you.

What sizes do you offer for custom labelled bottles?

Our standard bottles is a 650ml classic bottle, if you need custom bottles with other sizes, it will require above standard minimum order quantities, plz contact us at info@eautopiabiotech.com for further details

How do you charge for customization order ?

It depends on the quantity you ordered, we charge $1 for each bottle if your ordered less than 100 bottles for one-time purchase.

we charge $0.5 for each bottle if your ordered more than 100 bottles for one-time purchase.

plz contact us at info@eautopiabiotech.com if you have massive quantity needs, we will give you a attractive wholesale price.

How long will my customized order take to ship ?

It depends on the quantity you ordered, usually we ship customers' customized order within 2 weeks.